FAQ (Frequently Asked Questions)

1. How can I contact someone at the Mobile Symphhony, INC.?

2. What are your ticketing fees?

3. What are your refund policies?

4. What payment methods are available?

5. How do I redeem my coupon/s?

6. How do I get on your mailing list?

7. What is your privacy/sercurity policy?

8. How do I pick up my tickets? 

(Answers)

1. You can reach us by telephone at: 251-432-2010 or 251-432-7080

fax: 251-432-6618

e-mail: This email address is being protected from spam bots, you need Javascript enabled to view it

address: Mobile Symphony, INC.

              P.O. Box 3127

               Mobile, AL 36652

2. Mobile Symphony, INC. charges a flat handling fee of $3.00 for every transaction. If you are pruchasing season tickets there is a $9.00 shipping fee included. 

3. If you cannot use your previously purchased ticket/s, Mobile Symphony, INC. will be happy to issue you a tax deductible donation.  If you would like to attend another performance, please contact the box office for availability.

4. Our online service accepts VISA/MC, AmEx, & Discover. At our box office located at 257 Dauphin St. we accept all previously mentioned credit cards, cash and check.  All sales are in U.S. dollars.

5. If you have a coupon/Gift Certificate, please fill out the appropriate information with the performance date you want to attend anywhere on the card. Mail it in to our office and you will receive the best seats available for the concert you indicated.

6. To join our mailing list e-mail your address to: assistant mobilesymphony.org

    Or call our office at 251-432-2010 

    To join our e-newsletter list send an e-mail to: ben mobilesymphony.org

7.   Mobile Symphony, INC. respects and protects your privacy. The information you provide is used only to complete your transaction that was entered. When you create an account with Mobile Symphony INC., you will receive two e-mails stating all your order information. The first e-mail is an instant information e-mail notifying you that your order has gone through to our secure box office site. When you receive your second e-mail, your transaction has been completed. It will also show you your actual seat location. The e-mail you enter into your transaction is the e-mail address that all of your confirmation information will be sent to. Mobile Symphony, INC. is not responsible for any faulty e-mail addresses that have been entered by the buyer at the time of purchase. All received e-mails from Mobile Symphony, INC. are the responsibility of the addressee.

This website contains links to other sites. Please be aware that Mobile Symphony, INC. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

8. Tickets can be picked up at the Will Call window at the Larkins Music Center 257 Dauphin Street, on the day of the concert.  Tickets purchased a week or more prior to the concert can be mailed to the ticket purchaser.