FAQ (Frequently Asked Questions)

1. How do I purchase tickets online?

2. How can I contact someone at the Mobile Symphony, INC.?

3. What are your ticketing fees?

4. What are your refund policies?

5. What payment methods are available?

6. How do I redeem my coupon/s?

7. How do I get on your mailing list?

8. What is your privacy/security policy?

9. How do I pick up my tickets? 

10. Do you still have Dress Rehearsal performances on Saturdays at 2:00pm?  

11. What is the Big Red Ticket? 

12.  How old does my child have to be to attend the symphony?

13.  What is your policy for latecomers?

14.  How much are tickets for college students?

15.  What are your Box Office hours? 

(Answers)

1. If you wish to purchase single performance tickets they will be available to the public online and by phone beginning August 3rd. 

2. You can reach us by telephone at: 251-432-2010 or 251-432-7080

fax: 251-432-6618

e-mail: This email address is being protected from spam bots, you need Javascript enabled to view it

address: Mobile Symphony, INC.

              P.O. Box 3127

               Mobile, AL 36652

3. Mobile Symphony, INC. charges a flat handling fee of $5.00 for every transaction. If you are purchasing season tickets there is a $9.00 shipping fee included. If you purchase Classic Coupons Coupons there is a $4.00 processing fee for every set purchased.

4. If you cannot use your previously purchased ticket/s, Mobile Symphony, INC. will be happy to issue you a tax deductible donation.  If you would like to attend another performance, please contact the box office for availability.

5. Our online service accepts VISA/MC, AmEx, & Discover. At our box office located at 257 Dauphin St. we accept all previously mentioned credit cards, cash and check.  All sales are in U.S. dollars.

6. If you have a coupon/Gift Certificate, please fill out the appropriate information with the performance date you want to attend anywhere on the card. Mail it in to our office and you will receive the best seats available for the concert you indicated.

7. To join our mailing list e-mail your address to: This email address is being protected from spam bots, you need Javascript enabled to view it

    Or call our office at 251-432-2010 

    To join our e-newsletter list send an e-mail to: This email address is being protected from spam bots, you need Javascript enabled to view it

8.   Mobile Symphony, INC. respects and protects your privacy. The information you provide is used only to complete your transaction that was entered. When you create an account with Mobile Symphony INC., you must enter the correct e-mail address to receive any verification on your order.  The e-mail you enter into your transaction is the e-mail address that all of your confirmation information will be sent to. Mobile Symphony, INC. is not responsible for any faulty e-mail addresses that have been entered by the buyer at the time of purchase. All received e-mails from Mobile Symphony, INC. are the responsibility of the addressee.

This website contains links to other sites. Please be aware that Mobile Symphony, INC. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

 

9. Tickets can be picked up at the Will Call window at the Larkins Music Center 257 Dauphin Street, on the day of the concert.  Tickets purchased a week or more prior to the concert can be mailed to the ticket purchaser. 

10. We no longer offer dress rehearsals for public viewing.  Mobile Symphony now fully accommodates our faithful patrons who are not able to attend our night shows. Encore matinée performances are offered to all of our programs listed in our brochure season on Sundays at 2:30pm. Check our web calendar for the season schedule! <http://www.mobilesymphony.org/events/> 
 

11.  The Big Red Ticket is a coupon issued to all school age children K-12.  It is not an actual ticket for entry, it is a coupon.  This coupon allows free admission to all Sunday concerts in our calendar season.  To redeem your coupon, present the big red ticket to the symphony box office and you will be issued an actual symphony ticket for free.  The free student must be accompanied by a paying adult if they are under the age of 16.  The free ticket will be seated next to the paying adult ticket/s.  All concerts are reserved seating, so reserve your tickets today! 

12. Children must be ages 3 and up to be admitted.  The student rate is $8 on Saturday and FREE on Sundays of our calendar season with the Big Red Ticket.

13. All latecomers will be seated between performed pieces at the discretion of management/ushers.

14. College student tickets are $8 on Saturdays and Sundays with a valid student ID.  You must reserve tickets by phone or in person.  Student tickets are not available online.

15.   The Mobile Symphony Box Office is open M-F 9:00am-5:00pm.  Our weekend hours are 10:00am to intermission of the concert.  If it is not a concert weekend, the Box Office is closed.  The Box Office is closed on all major holidays.  Any other special close dates will be announced on our voice message system at 251-432-2010.